Shipping policy

Processing time

Orders are dispatched within 24 to 48 hours of being placed. Orders placed at the weekend or on a public holiday go out on the next business day.

Shipping cost

Tracked shipping is free on every order. There is no minimum spend and no surcharge added at checkout.

Where we ship

We ship to every destination you can select at checkout. If your country is not offered there, we are not currently able to deliver to you.

Delivery times

Delivery time is counted from dispatch, not from the moment you place the order, and depends on where the parcel is going. Your tracking link carries the carrier's current estimate for your specific parcel, which is always more accurate than a general figure. Customs checks, weather and carrier backlogs can add time beyond that estimate.

Tracking

You get a tracking link by email as soon as your parcel is handed to the carrier. If you have not received it and your order confirmation is more than a couple of days old, check your spam folder first, then email us.

Customs, duties and import taxes

Orders shipped outside the United States may attract import duties or taxes set by the destination country. These are not included in the price you paid at checkout, we cannot calculate or waive them, and they are the recipient's responsibility. Refusing a parcel to avoid them does not void your 90-day guarantee, but any duties already charged cannot be refunded by us.

Incorrect or incomplete addresses

Please check your delivery address before you complete checkout. If a parcel comes back to us because the address was wrong or could not be delivered, we will email you to arrange a re-send.

Delayed or lost parcels

If your tracking stops updating, email us and we will open an enquiry with the carrier. If a parcel is confirmed lost, we replace it or refund it in full. A missing parcel never costs you your 90-day guarantee.

Questions

Email mail@trymelora.shop.